During a check back, what should you avoid doing?

Prepare for the Server with HEART Exam. Utilize flashcards and multiple choice questions with detailed explanations. Ensure success in your test!

During a check back, the focus is primarily on ensuring that guests are satisfied with their meal and addressing any immediate needs they might have. Dropping the check at this stage may prematurely shift the focus from the dining experience to the conclusion of the meal. It can create a sense of urgency for the guests to leave, which may not align with the goal of providing excellent service. A check back is an opportunity to engage with the guests, reaffirm their satisfaction, and offer assistance, such as refilling drinks, confirming orders, or bringing any additional items they may request. Thus, avoiding dropping the check maintains a guest-centric approach, allowing them to enjoy their experience without feeling rushed.

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