How should a server handle duplicate requests from guests?

When a server encounters duplicate requests from guests, thanking them for their engagement and confirming the request fosters a positive customer experience. By acknowledging the guest's enthusiasm and confirming their request, the server not only reassures the customer that their needs are being attended to but also engages them in a meaningful way.

This approach helps to build rapport and shows that the server is attentive and values the guest's input. It prevents potential frustration that might arise from the guest feeling ignored or overlooked, especially if they are concerned about whether their initial request was received or processed. Acknowledging the repeat request affirms the server's commitment to excellent service, enhancing the overall dining experience.

In contrast, simply ignoring repeat requests may frustrate guests and create a perception of inattentiveness or poor service. Similarly, while reassuring guests about processing their requests can be important, it lacks the personal touch that thanking them for their engagement provides. Therefore, confirming the request along with an expression of gratitude strikes the right balance of professionalism and warmth in service.