What are the 3 characteristics in the Arrive?

Prepare for the Server with HEART Exam. Utilize flashcards and multiple choice questions with detailed explanations. Ensure success in your test!

The characteristics in the Arrive focus on creating a positive and engaging experience for both customers and team members. The correct answer includes Proud, Present, and Attentive, which are foundational qualities that enhance interactions and foster a welcoming environment.

Being "Proud" signifies taking ownership and showing enthusiasm for one's work and the organization, which helps in building a strong brand image and loyalty. "Present" emphasizes the importance of being fully engaged and attentive in interactions with others, whether it’s with customers or colleagues, ensuring meaningful connections. Lastly, "Attentive" reflects the ability to actively listen and respond to the needs and concerns of others, which is crucial in delivering excellent service.

These characteristics collectively encourage individuals to provide a caring and considerate approach, aligning with the core values of creating memorable experiences. The other options do not accurately capture the essence of the characteristics defined in the Arrive framework, as they incorporate terms that might describe positive attitudes but do not align with the fundamental principles meant to guide interactions in this context.

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