What can help make a guest's day when you greet them?

Personalizing your greeting and making a great first impression significantly enhance a guest's experience. A warm and tailored welcome not only helps guests feel valued but also sets a positive tone for their visit. Recognizing first-time guests creates a sense of significance and encourages them to return, while having great menu knowledge allows you to answer questions and make recommendations confidently, further improving their experience. This combination of elements contributes to an exceptional level of service that can truly make a guest's day.

While informing guests about specials can be beneficial in certain contexts, it does not have the same immediate impact as a personalized greeting. Simply greeting a table and providing straws lacks depth and engagement, making it less effective in leaving a lasting positive impression.