What is a key aspect of building rapport with guests?

Remembering guests' names is a vital aspect of building rapport because it demonstrates attentiveness and respect for the individual. When a guest feels acknowledged personally, it strengthens their connection to the service being provided. This simple act fosters a welcoming and friendly environment, encouraging open communication and enhancing the overall experience. When guests are addressed by their names, it not only makes interactions feel more personal and warm but also shows that the staff values them as individuals rather than just another customer.

The other options do not contribute to building rapport in the same way. While offering discounts may enhance satisfaction, it doesn't necessarily create a personal connection. Quick service is important, but if it lacks a personalized touch, it can feel mechanical. Complaining about the wait would create a negative impression and is counterproductive in establishing a positive relationship with guests.