What is the best way to connect with your guests?

Engaging in real conversations and making a connection with guests is the best way to foster a positive dining experience and establish rapport. This approach goes beyond mere transactional interactions and creates an inviting atmosphere where guests feel valued and appreciated. When servers take the time to connect genuinely with guests, it can lead to enhanced customer satisfaction, encouraging them to return and recommend the establishment to others.

In contrast, describing the item they ordered in detail, while informative, might not necessarily enhance the customer's experience if the interaction lacks personal engagement. It is important, but it doesn't build the same kind of relationship that meaningful conversation can. Telling guests about other tables and personal plans after the shift may come across as unprofessional and could detract from their experience, making them feel like they are not the center of attention during their visit. This focus on genuine interaction is essential for creating lasting impressions and ensuring guests feel heard and appreciated.