What should a Server with Heart do when greeting a new table?

Making eye contact and smiling when greeting a new table is crucial because it establishes a positive first impression and creates a welcoming atmosphere. This action demonstrates attentiveness and warmth, which are key elements in providing excellent customer service. By making eye contact, the Server with Heart shows that they are engaged and genuinely interested in the guests, helping to foster a connection right from the start. A smile conveys friendliness and approachability, making guests feel comfortable and valued.

While other options may seem helpful, they can come off as overly transactional or rushed. For instance, asking about checks immediately may create a sense of pressure before the guests have even settled in. Similarly, inquiring about their wait or immediately taking drink orders can shift the focus away from building rapport. Providing water, while a thoughtful gesture, is more of a follow-up action rather than part of an impactful initial greeting. The best approach begins with a warm and friendly greeting that sets a positive tone for the meal.