What should be the overall attitude when interacting with guests?

A positive energy paired with attentiveness is essential when interacting with guests because it fosters an inviting and warm atmosphere. This approach not only enhances the overall guest experience but also helps in establishing a connection between staff and guests, making them feel welcomed and valued. Positive energy encourages open communication and can make guests feel more comfortable expressing their needs or concerns.

Attentiveness, on the other hand, ensures that staff are actively listening and observing, allowing them to respond effectively to guest inquiries and needs. Together, these traits reflect a commitment to exceptional service, creating memorable experiences that encourage guest loyalty. This combination ultimately contributes to a supportive and engaging environment, which is vital in any hospitality setting.