What should you ask yourself before a guest leaves?

Asking yourself, "Did I make their day?" reflects a commitment to the guest's overall experience and satisfaction. This approach highlights the importance of customer service in a hospitality setting. It encourages you to think about the impact of your interactions with guests, ensuring that they leave feeling valued and pleased with their experience.

Focusing on the guest's happiness aligns with the core principles of service excellence, where creating positive memories can lead to repeat business and word-of-mouth referrals. Emphasizing customer satisfaction reinforces the idea that the role of service staff is not just about completing tasks but also about connecting with guests and enhancing their experience. This perspective fosters a culture of care and attentiveness, which is crucial for building lasting relationships in the hospitality industry.