When should a server follow up with guests after the main course?

Following up with guests after the main course is crucial for providing excellent service and ensuring guest satisfaction. By waiting until they have finished their meals, the server can gauge the guests' experience and address any immediate feedback about the food or service. This timing allows the server to check on how the guests are enjoying their meal and whether they need anything else, such as dessert or drinks. It also demonstrates attentiveness and care, which can enhance the overall dining experience.

Immediate follow-up after serving drinks or before taking their order does not provide an accurate context for engaging with the guests about their dining experience. Similarly, only checking in if they ask for something can come across as passive service. Prompt follow-up after the main course, however, ensures that the server is proactively seeking to enhance the customers' experience, maintaining a high standard of hospitality.